1. Do I have to pay shipping charges?
No, you don’t have to pay any shipping charges as the shipping will be free for all the products on dekspace.in

2. By when will I receive the ordered products?
Delivery will be done within 7-10 working days except for customized products like wallpapers, wall arts which may take up to 20 working days.

3. How do I know whether the product can be delivered to my area? Can I opt for Cash On Delivery (COD) payment in my area?
Dek Space is trying its best to ship its products as far and wide as possible. However, there are still a few areas where we are unable to ship. While placing an order, you will receive an intimation of the same. Similarly, you will also be informed on whether or not the Cash On Delivery (COD) payment option is available in your respective area.

4. A few months ago, I had ordered from Dek Space and the order was delivered successfully to my address. However, this time, I am unable to place an order as my Pincode is not being recognised. Why so?
There were a few areas and Pincodes that were serviced by Dek Space earlier; however, they are unserviceable now due to courier issues. If you are trying to place an order using one of these Pincodes, we won’t be able to take your order. We regret the inconvenience. To place your order successfully, we request you to provide a different/alternate address with a serviceable Pincode. Please get in touch with our Customer Service to know which Pincodes are serviceable.

5. What is the mode of delivery at Dek Space ?
We have partnered with ShipRocket courier services for the shipment of products across India. Depending upon your location and reach, we also make use of several other trustworthy domestic service providers to deliver products.

6. Why have I received only a part of my order?
As mentioned in our Product details page, each product has its own delivery duration. Please note that, if you have ordered multiple items, the entire order may not be delivered together and you would be receiving partial shipments, as each product may be delivered as per the individual delivery timeline. However we try and send maximum products from your order in one shipment.

Order Tracking

1. How do I know if my order has been placed successfully?
Within a few minutes of successfully placing your order, you will receive an email confirmation from Dek Space . This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt.

2. How do I check the status of my order?
Simply follow the below-mentioned steps:

Click on ‘Login / Sign Up’ on the top left of the page and log in to your account.
Go to ‘InterioHousing’ on the top right of the website.
Click on the ‘Orders’ tab.
Go to the relevant Order No. and click on it to check its status.